Frequently Asked Questions
Registration
What are the differences between the attendee pass types on the registration form?
| Registration Type | Definition | CEUs Availability | Discount |
|---|---|---|---|
| Licensed acupuncturist not affiliated with Pacific College | Choose this option if you are a licensed acupuncturist who did not graduate from a Pacific College program. | Yes | None |
| Licensed Pacific College Graduates | Year and location of graduation will be used to confirm alumni status | Yes | 10% |
| Licensed acupuncturist currently enrolled in a program at Pacific College | Licensed Acupuncture or healthcare professional who is currently enrolled in any Pacific College program. Must provide Pacific College email address upon registration.. | Yes | 10% |
| Current student at Pacific College (No CEUs) | Currently enrolled at Pacific College (any location or program). Must provide Pacific College email address upon registration. Status will be manually verified. | No | 50% |
| Current Student at another college (No CEUs) | Currently enrolled at any accredited healthcare-related program outside of Pacific College. Must email [email protected] with official college documentation showing current enrollment status, College Name, and Location. | No | 25% |
| Professional in another field | Any non-acupuncturist health professional not eligible for any of the other categories. | Check with your state board. | None |
| Exhibitor – Exhibit Hall | Choose this option to purchase an exhibit table or other sponsorship products | No | None |
| Exhibitor – Conference Pass | For registered Symposium Exhibitors. Will receive a coupon code. 2 free passes per exhibitor. Status will be manually verified. | Yes | 100% |
| VIP | By invitation only. Must email [email protected] with the email address on your Pacific Symposium account to access this pass type | Yes | Varies |
| Faculty or Staff member at Pacific College | Includes other college staff, including TAs. Must use a college email address. Please verify $0 balance before clicking submit. Email [email protected] for assistance | Yes | 100% |
Handouts and Zoom Links
How do I access my online classes and download any handouts?
- Go to: https://www.pacificcollege.edu/symposium
- Click My Account and sign in using your username or email address and password
- Select Your Course Details from the left side menu
- Scroll down to the appropriate day and time. You will see any available handouts and a Zoom link if that class is being streamed. Some speakers may choose not to provide handouts or presentation slides to share. On-site attendees should not join the livestream while attending the class in person. After the conference, the Zoom link will turn into the recording link for you to review.
Continuing Education Credit and Certificates
Will Symposium presentations be eligible for continuing education credit?
Yes. All Pacific Symposium presentations will be approved by both the California Acupuncture Board and the NCCAOM. There may be some limitations on how many credits you may receive for the morning and lunchtime qi gong exercises. Please check with NCCAOM and/or your state board.
Is the Pacific Symposium eligible for Florida CEUs?
Pacific Symposium is approved by NCCAOM. Florida may possibly accept NCCAOM-approved conference credits. Please contact the Florida Acupuncture Board for more information.
Do Pacific Symposium webinars count as “Live” CEUs or Distance Learning?
According to both NCCAOM and the California Acupuncture Board, live streams count as “live courses.” This means that credit is awarded for verified attendance. No final quizzes are required. Some states may have limitations on the number of live webinar CEUs received in a renewal period. Please check with your state licensing agency for current rules and regulations regarding how many live webinar credits you can use.
What is the process for verifying attendance and completing course evaluations?
- From the Pacific Symposium homepage, click on My Account and sign in using your username/email address and Password
Your Course Details will include your conference schedule along with any available handouts. Not all speakers provide handouts. - Click Conference Survey and submit your completed survey
- From your dashboard menu on the left, click Verification Form
- Please enter your first and last name exactly as it is on your NCCAOM Registry / State license.
- Enter your NCCAOM and/or State License number(s) to receive PDAs/CEUs double Double-check your numbers before submitting
- Check the box next to each of the classes you attended (note 3 different lectures in the AM general Session)
- Check the electronic signature statement
- Click Final Submit.
California State Certificates require an individual Course Evaluation to be submitted for each session to receive a certificate for that session. Complete this process if your state accepts California Acupuncture Board course participation certificates.
To complete your course evaluations, select them from your dashboard menu on the left.
How is attendance verified in a livestream session?
Attendance is verified by the attendee’s completion of the Conference Survey and Attendance Verification in their Pacific Symposium account. The Zoom video-conferencing platform also keeps a log of each attendee’s time in each meeting room. Scanning an attendance QR code is required for the Live Attending Audience.
In the event of an audit, we will refer to the Zoom log for proof of attendance for livestreaming attendees.
When will I receive my certificate?
Certificate data for NCCAOM diplomates is uploaded by Pacific College 2 weeks after the event ends. You should receive an email notification from NCCAOM with your conference certificate as soon as the data is uploaded. NCCAOM diplomates, and only NCCAOM diplomates, can access their certificate directly from their NCCAOM Portal.
Please check your certificate for accuracy before the end of the year so that we may resolve concerns while the course is still approved.
It is important to complete your Conference Survey and Attendance Verification Form as soon as possible after the Pacific Symposium. If you complete it more than 2 weeks after the end of the Symposium, you will still need to complete the conference survey and attendance verification, but must email us at [email protected] to inform us of your recent submission. Allow up to 2 weeks for your submission to be sent to NCCAOM.
All conference approvals expire 1 year from their application. After more than 1 year, we cannot guarantee we will be able to submit to NCCAOM for credit.
California acupuncturists and other healthcare professionals who are eligible for continuing education credit will be able to download California Acupuncture Board certificates (one per presentation) directly from the Pacific Symposium website immediately after completing the individual Course Evaluations.
The downloadable California State certificates are one per presentation. We are unable to combine them into a single certificate.It is not valid for NCCAOM.
If your state license number does not appear on a certificate, it was probably not entered in that field on the verification form. You can edit that field at any time and then resubmit to download a new version of your certificate.
How do I download and save my California CEU certificate?
- Complete the individual Course evaluation(s)
- Click the “Click here to print certificates” button under your Symposium order# (note that pre- and post- symposium courses are sometimes separate order #’s, and may require you to complete the process for each pre/post session attended.)
- Certificates will appear together in a list. Right-click on the document and select Save As.
- Choose your file name and format, and where you want to download it, (such as a desktop or a specific folder for all your professional CEU certificates).
My certificate(s) are missing or have incorrect information on them.
If there are any errors on your NCCAOM certificate, email us at [email protected] with your name and license number as found in NCCAOM Registry. We will correct the information and submit it to the NCCAOM.
Please contact NCCAOM if you need guidance using their certificate portal.
If your state license number or name is incorrect on the California Acupuncture Board-approved Course Participation Certificate, return to the verification form, correct the information, resubmit, and follow the steps to download and save new copy of the certificate. Make sure to delete any incorrect certificates you had previously downloaded.
If you are missing one or more downloadable certificates, you will need to select the additional courses on the verification form and evaluate them. In this case, please email us at [email protected] so that the Attendance Verification form can be reopened for you.
I need a Pacific Symposium certificate from a previous year.
For certificates from 2020 to the current year, please email [email protected]. Records older than 5 years may no longer be available. All Pacific Symposium Continuing Education courses expire after 1 year. We cannot guarantee that the NCCAOM will be able to reactivate expired courses. Please complete your Conference Survey and Attendance Verification within 2 weeks of the end of the Symposium. Save all the necessary state certificates in a place you will remember. They will also remain available in your Pacific Symposium account.
Recordings
Are there audio/video recordings of the Pacific Symposium presentations?
Video recording is only captured for our livestreamed courses, which include the general morning session and two of the afternoon lectures. Courses with a Zoom link will have an unedited recording that may be made available 1-2 business days after the conference. The Zoom link will be changed to the recording link. Video recordings will be removed after a few weeks to protect the presenters’ rights to the information shared. You may not receive CEUs/PDAs by listening to or watching recorded lectures.
Audio recordings will be available for purchase during the 2025 Pacific Symposium and the following 2 weeks. The audio package will not be available in your account until after audio edits have been completed, which could be up to 4-6 weeks after the conference.
What is the latest I can register for a livestreaming event?
You can sign up for live-streaming sessions right up to the event start time. For proper attendance recording, you must be signed into the course Zoom within the first 15 minutes of the start of the class.
I signed into my livestream on Zoom and only see a QR code or PowerPoint slide and hear nothing.
Pacific Symposium is livestreamed from the lecture halls of the Catamaran Resort Hotel and Spa in San Diego, CA. The audio will turn on once a presenter is being introduced or a speaker takes the podium to start their lecture. You may also see our morning announcements starting at 8:45-am each morning. Not all announcements are relevant for a streaming audience.
You can ask questions in the chat, either tech-related or lecture content-related. We have a team member sitting in the lecture hall audience, looking at the content-related questions in the chat. That team member will randomly choose a question to ask if called upon.
Technical Requirements
What are the technical and system requirements for watching the livestream?
Zoom has the following requirements
- An internet connection – Run a speed test to check your exact bandwidth. To have a good experience, your download speed should be at least 3Mbps. If do not get these results consistently, please contact your ISP (e.g., Cox, Comcast, Time-Warner, AT&T, Verizon, etc.).
- Speakers and a microphone – Built-in, USB plug-in, or wireless Bluetooth
- A webcam or HD webcam – Built-in, USB plug-in
Live Webinars are broadcasted through Zoom. Although Zoom can be used through a web browser, it is highly recommended that you install the Zoom app on the device you plan to see the webinar from:
Browser
The following browsers are currently supported by Zoom:
- Desktop
- Chrome: Within the current and past 2 versions
- Firefox: Within the current and past 2 versions
- Edge: Within the current and past 2 versions
- Safari: Within the current and past 2 versions
- Mobile
- Safari: Within the current and past 2 versions
- Chrome: Within the current and past 2 versions
- Firefox: Within the current and past 2 versions
As an example, if the current version of Chrome is 111, then Zoom supports versions 109, 110, and 111. As new versions are released, the minimum version will also be followed behind by 2 versions.
Install the Zoom App
The Zoom app is supported on the following operating systems:
- macOS X with macOS X (10.13) or later
- Windows 10/11
- iOS 13.0 or later
- iPadOS 13 or later
- Android 8.0x or later
Download the app now from https://zoom.us/support/download
When you open a meeting, you will be prompted to download and install the application if you have not already done so.
Try to arrive early to the webinar so you have time to check for updates to the app before the session begins.
Refund Policy
Refund policy for attendees
Pacific Symposium hopes everyone who registers for the conference will be able to attend, but we know extenuating circumstances do occur. Pacific Symposium offers the following cancellation options:
- Full refund minus a 3% credit card processing fee until 4 weeks before the event.
- 50% refund from 4 weeks before until the Friday before the event (Friday before start of the conference.)
No refunds will be issued after the Friday before the event’s start date. - Requests should be made by emailing [email protected]
- Every attempt will be made to provide refunds within 2 weeks of the request. Refunds will be credited back to the credit or debit card used to make original purchase.
- No refunds will be issued for no-shows or late arrivals.
100% of registration fees will be credited or refunded if the event is canceled by the organizer.
Other
Who are the exhibitors for the Pacific Symposium?
The exhibitors for Pacific Symposium can be found on the Exhibitors page in the main navigation menu, at the top of every page on this site. We have over 70 companies that exhibit at the Pacific Symposium each year, offering special Pacific Symposium conference discounts. Please support your Symposium exhibitors and sponsors.
My question is not answered in this FAQ. How do I get additional help?
You can receive assistance by emailing [email protected]; a direct link is located at the top of our webpage. You may also submit a support request at the bottom of this page. Include as much detail as possible in your message to help us solve your problem quickly.
Non-conference times: Please allow 2-3 business days for a response.
During the Symposium event, between 8 am-5 pm, we will have multiple team members assisting and responding to customer service emails and chat inquiries. Your patience is greatly appreciated. These team members are usually not on-site at the conference. We also have team members watching the stream and reporting issues to our on-site audio/video team and streaming teams.
For on-site assistance, please visit the Pacific Symposium Registration desk on the second floor of the hotel, outside the lecture and exhibit halls.